Stand: 2026

§1 Geltungsbereich (Scope of Application)

These General Terms and Conditions (GTC) apply to all contracts, orders, and deliveries concluded via our online shop between Maisonduft.de UG (haftungsbeschränkt) and our customers.

They apply to both consumers as defined in § 13 BGB and entrepreneurs as defined in § 14 BGB, unless explicitly stated otherwise for consumers and entrepreneurs in individual regulations.

Deviating, conflicting, or supplementary conditions of the customer shall not become part of the contract, unless we have expressly agreed to their validity in writing.

By placing an order, the customer agrees to the validity of these GTC.

§2 Vertragspartner (Contractual Partner)

Maisonduft.de UG (haftungsbeschränkt)
Rheinpromenade 9
46446 Emmerich am Rhein
Germany
E-Mail: info@maisonduft.de
Amtsgericht Kleve
HRB 21203
USt-IdNr: DE463122392

The contractual partner for all orders placed via our online shop is exclusively the company named above.

For inquiries regarding orders, delivery, returns, cancellations, or complaints, please use the email address provided above.

§3 Vertragssprache (Contract Language)

The only language available for concluding the contract is German.

All legal information, contract terms, order information, and customer communication related to the contract will generally be in German.

§4 Vertragsschluss (Conclusion of Contract)

The presentation of our products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to the customer to place an order.

By submitting the order, the customer makes a binding offer to conclude a purchase contract for the goods contained in the shopping cart.

Upon receipt of the order, the customer automatically receives an order confirmation by e-mail. This order confirmation merely documents the receipt of the order and does not yet constitute acceptance of the purchase offer.

The purchase contract is only concluded when we explicitly accept the order by sending a shipping confirmation or by actually shipping the goods.

We reserve the right to refuse or cancel orders, particularly in cases of obvious pricing errors, technical errors, delivery problems, unavailable goods, suspected fraud, abusive use of promotions, or other unusual ordering behavior.

In the event of obvious input, system, price, or display errors, there is no claim to delivery of the goods under the incorrectly displayed conditions.

§5 Vertragstextspeicherung und Bestelldaten (Storage of Contract Text and Order Data)

The contract text is stored by us after the contract has been concluded.

The customer receives the order data, these GTC, and the essential contract information by e-mail after placing the order.

The customer is responsible for storing or printing his order data and contract documents himself, if he wishes a permanent copy.

Further permanent access to the contract text via the online shop cannot be guaranteed.

§6 Korrektur von Eingabefehlern (Correction of Input Errors)

The customer can check and correct his entries at any time before placing the order.

In the shopping cart and during the checkout process, item quantities can be changed, products removed, delivery and billing data adjusted, and payment and shipping methods reviewed.

Before finally submitting the order, the customer receives a summary overview of all essential order data.

The customer is obliged to carefully check this information before completing the order.

§7 Preise und Zahlungsbedingungen (Prices and Payment Terms)

All prices stated in the online shop are final prices and include the statutory value-added tax.

Additional shipping costs will be shown separately in the ordering process before the customer finally completes the order.

Payment is made using the payment methods offered at checkout.

We reserve the right to exclude individual payment methods, offer them only to a limited extent, or make them dependent on a successful payment or credit check.

There is no entitlement to a specific payment method.

For refunds, we generally use the same payment method the customer used in the original transaction, unless otherwise agreed.

§8 Versandgebiet, Versandkosten und Lieferung (Shipping Area, Shipping Costs and Delivery)

Shipping is exclusively within Germany.

Orders with a delivery address outside Germany will not be accepted or may be cancelled, unless an explicit individual agreement has been made.

The shipping costs within Germany are a flat rate of €4.50 per order, unless different shipping costs or promotional conditions are displayed at checkout.

The delivery time is usually 1-3 working days after the goods have been shipped.

Shipping takes place exclusively from Monday to Friday. There is no regular shipping handover on Saturdays, Sundays and public holidays.

Orders received on weekends or holidays will be processed on the next regular working day.

The stated delivery time only begins when the shipment is handed over to the shipping service provider.

Delivery times may be delayed by circumstances beyond our direct control, in particular due to high demand, seasonal peak times, strikes, weather events, technical disruptions, delays with the shipping service provider or other logistical restrictions.

A binding delivery date is only owed if this has been expressly confirmed by us in writing.

DHL Premium Versand (DHL Premium Shipping)

If DHL Premium shipping or a comparable preferred shipping option is offered at checkout, this shipping method is associated with additional shipping costs, which will be displayed before the order is completed.

If this shipping method is selected, the order will be processed preferentially or with priority.

However, DHL Premium does not mean guaranteed express delivery and no binding delivery on a specific date or time.

Delays that occur after the shipment has been handed over to the shipping service provider are beyond our direct control.

§9 Gefahrübergang und Zustellung (Transfer of Risk and Delivery)

For consumers, the risk of accidental loss or accidental deterioration of the goods generally only passes to the customer or a recipient designated by him when the goods are handed over.

If the customer has issued a storage permission, a desired storage location, a garage storage, a storage with a neighbor or a comparable delivery agreement to DHL or another shipping service provider, delivery will be made in accordance with this agreement.

In this case, the customer bears the risk from the time the shipment was deposited or delivered in accordance with the issued deposit or delivery authorization.

We have no influence on delivery options individually stored by the customer with the shipping service provider.

§10 Transportschäden (Transport Damage)

The customer is requested to report obvious transport damage to the delivery person or DHL immediately upon delivery and to have the damage documented there.

In addition, the customer should inform us of transport damage as soon as possible by e-mail to info@maisonduft.de, ideally with the order number, photos of the damaged packaging, photos of the damaged goods and a brief description of the damage.

The report to DHL and to us considerably facilitates the examination, processing and enforcement of possible claims against the shipping service provider.

The customer's statutory warranty rights remain unaffected by this. This means: For consumers, reporting transport damage is not a prerequisite for statutory claims, but it helps to clarify the matter quickly and smoothly.

§11 Annahmeverzug, nicht abgeholte oder unzustellbare Sendungen (Default of Acceptance, Unclaimed or Undeliverable Shipments)

If the customer is in default of acceptance or if a shipment cannot be delivered for reasons for which the customer is responsible, we reserve the right to claim the resulting additional costs.

Reasons for which the customer is responsible include, in particular, incorrect or incomplete address details, missing house numbers, unreachable recipients, refusal to accept without legitimate reason, branch shipments or parcel shop shipments not picked up in time, and returns caused by the customer.

If a shipment is returned to us because it could not be delivered or was not picked up within the storage period, shipping, return and processing costs may be retained or recharged.

A new shipment will only be made in such cases after clarification of the correct delivery address and may be made dependent on the assumption of the renewed shipping costs.

Goodwill arrangements remain unaffected by this and are made voluntarily without acknowledging a legal obligation.

§12 Eigentumsvorbehalt (Retention of Title)

The delivered goods remain our property until full payment has been received.

Towards entrepreneurs, we also reserve ownership of the goods until all claims from the ongoing business relationship have been fully settled.

§13 Rabattcodes, Gutscheine und Aktionen (Discount Codes, Vouchers, and Promotions)

Discount codes, vouchers, promotional prices and other special offers are voluntary services of Maisonduft.de and do not grant a permanent right to certain price advantages.

Discount codes are only valid for the period specified and under the conditions stated in each case.

A combination of several discount codes, vouchers or promotions is excluded, unless expressly stated otherwise.

A subsequent crediting of a forgotten discount code to already completed orders is excluded.

Discount codes can be tied to minimum order values, specific products, product categories, customer groups or other promotional conditions.

In the event of technical errors, display errors, system errors, obvious incorrect prices or abusive use, there is no claim to a discount, voucher or other price advantage.

We reserve the right to change or end promotions prematurely or to exclude individual orders from promotions if there are objective reasons, in particular technical errors, misuse or availability restrictions.

§14 Gratisartikel und Aktionsbedingungen (Free Articles and Promotional Conditions)

Free items are only granted if they are actively included in the shopping cart and listed in the final order overview before the order is completed.

The customer is obliged to check before completing the order whether a desired free item is actually displayed in the shopping cart and in the order overview.

If a free item is not in the final order overview, there is no claim to subsequent delivery.

Free items can be removed due to changes in the shopping cart, discount codes, technical conflicts, failure to reach a minimum order value or promotional conditions.

In the case of staggered promotions, only the highest achieved promotion level generally applies, unless a combination of levels is expressly indicated.

Lower levels may automatically be omitted when a higher level is reached.

Free items are voluntary promotional benefits and cannot be paid out, exchanged or subsequently converted into another benefit.

A claim to a specific free item only exists as long as the respective promotion is active, the conditions are met and the item is correctly listed in the order completion.

§15 Nutzung der Produkte (Use of Products)

Our products are to be used exclusively in accordance with the respective application instructions, dosing recommendations, product descriptions and safety instructions.

The customer is obliged to observe the respective instructions on the packaging, product page and, if applicable, enclosed information before use.

Our fragrances, washing and cleaning products are to be dosed as intended according to the instructions and used in the designated chamber or according to the respective application instructions.

Improper use, overdosing, direct application to sensitive surfaces, improper filling or use contrary to the instructions can lead to damage.

Household cleaners, detergents, laundry balls, textile sprays, car fragrances, dishwasher products and other products may only be used for their intended purpose.

Products must be kept out of the reach of children and must not be swallowed or misused.

§16 Haftung bei Anwendung und Fehlanwendung (Liability for Application and Misapplication)

The use of our products is at the customer's own risk, unless the application is based on a product defect or a breach of duty for which we are responsible.

We assume no liability for damages resulting from improper, inappropriate or contrary to instructions use.

This applies in particular to damage caused by overdosing, incorrect filling, use outside the intended application areas, improper mixing with other products, direct application to unsuitable surfaces or non-observance of care and manufacturer's instructions.

We are not liable for damage to washing machines, dryers, dosing systems, textiles, surfaces or other objects if this is due to incorrect application, overdosing, deviant use or non-observance of the respective instructions.

The customer's claims for verifiable product defects and claims under mandatory statutory provisions remain unaffected.

§17 Widerrufsrecht für Verbraucher (Right of Withdrawal for Consumers)

Consumers have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which the customer or a third party named by him, who is not the carrier, has taken possession of the goods.

In the case of an order for several goods that are delivered separately, the withdrawal period begins on the day on which the customer or a third party named by him, who is not the carrier, has taken possession of the last goods.

Ausübung des Widerrufsrechts (Exercise of the Right of Withdrawal)

To exercise the right of withdrawal, the customer must inform us of his decision to withdraw from this contract by means of a clear declaration, for example by e-mail or by post.

Address:
info@maisonduft.de
Rheinpromenade 9
46446 Emmerich am Rhein
Germany

The customer may use the sample withdrawal form attached below, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for the customer to send the notification of exercising the right of withdrawal before the withdrawal period has expired.

Folgen des Widerrufs (Consequences of Withdrawal)

If the customer withdraws from this contract, we will refund all payments we have received from the customer, including delivery costs, no later than fourteen days from the day on which the notification of withdrawal was received by us.

Excluded from this are additional costs resulting from the customer choosing a type of delivery other than the cheapest standard delivery offered by us.

For the repayment, we will use the same means of payment that the customer used in the original transaction, unless something else has been expressly agreed.

The customer will not be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until the customer has provided proof that he has sent the goods back, whichever is the earlier.

Rücksendung nach Widerruf (Return after Withdrawal)

The customer must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which he informs us of the withdrawal from this contract.

The deadline is met if the customer sends the goods before the period of fourteen days has expired.

The customer bears the direct costs of returning the goods.

The return should be packed securely for transport so that the goods are not damaged on the way back.

Wertverlust (Loss of Value)

The customer only has to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary for checking the condition, properties and functionality of the goods.

An inspection of the goods does not mean that sealed hygiene articles may be opened, used or put into use if this would make a return impossible for reasons of health protection or hygiene.

Ausschluss bzw. vorzeitiges Erlöschen des Widerrufsrechts (Exclusion or Premature Expiry of the Right of Withdrawal)

The right of withdrawal does not apply to contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

For hygienic reasons, our products can only be taken back if they are unopened and in their original sealed condition.

If the seal has been removed, the product opened or used, a return is excluded for hygienic reasons.

This applies in particular to opened or unsealed products such as laundry perfume, detergents, cleaning products, textile sprays, fragrance products and comparable hygiene or consumer products.

Further information on withdrawal can be found on our separate withdrawal page.

§18 Muster-Widerrufsformular (Sample Withdrawal Form)

Wenn Sie den Vertrag widerrufen wollen, können Sie dieses Formular ausfüllen und an uns zurücksenden. Die Verwendung dieses Formulars ist nicht verpflichtend.

Anschrift:
Maisonduft.de UG (haftungsbeschränkt)
Rheinpromenade 9
46446 Emmerich am Rhein
Deutschland

Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf der folgenden Waren:
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Bestellt am (*) / erhalten am (*):
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Name des/der Verbraucher(s):
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Anschrift des/der Verbraucher(s):
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Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier):
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Datum:
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(*) Unzutreffendes streichen.